Who is responsible for the information
Britannia Olivers is the trading name responsible for the website enquiry route described in this notice. The operating address is 31 Hospital Fields Road, Fulford, York, North Yorkshire YO10 4FS. Privacy questions can be sent to enquiries@britoliver.co.uk or raised by calling 01904 820762.
This notice covers information supplied through the website, by telephone or during the quotation and survey process. A separate written quotation or service document may give additional information relevant to a particular move.
Information collected and where it comes from
A quotation enquiry asks for contact details and practical moving information. This can include your name, email address, telephone number, collection and delivery locations, likely date, property or move type, access, contents, packing or storage requirements and the message you choose to provide. Do not place passwords, bank details, identity-document images or unrelated sensitive information in the enquiry form.
Information may also be created when the team replies, arranges a survey, prepares a quotation or records changes to the planned service. Basic technical and consent information may be generated when you visit the website, subject to the choices available through the cookie controls and the cookie policy.
Why information is used
Enquiry information is used to respond, understand the requested move, decide what survey is appropriate, prepare or discuss a quotation, maintain related records and protect the website from misuse. The relevant lawful basis may be taking steps at your request before a contract, performing a contract, complying with a legal obligation, or a legitimate interest in operating and securing the business.
Marketing is separate. The website includes an optional marketing choice that is not required to request a quotation. Where marketing relies on consent, you can withdraw that consent. Withdrawing marketing consent does not prevent the team from handling an active enquiry or service record on another appropriate basis.
Sharing and service providers
Information may be handled by authorised people working for Britannia Olivers and by service providers needed to operate the website, forms, customer records, email, hosting or professional support. Information may also be disclosed where the law requires it, to protect legal rights, or where a move legitimately involves another service provider or network participant and the customer has been informed.
The site does not sell quotation enquiries as marketing lists. Providers should receive only the information needed for their role and be subject to appropriate obligations. International transfers, where applicable, should use a recognised UK safeguard.
Retention and security
Information is retained only for as long as it is reasonably needed for the purpose, related legal or accounting requirements, dispute handling and the protection of legitimate business interests. Different records have different retention needs. Data that is no longer required should be securely deleted or anonymised.
Reasonable organisational and technical measures are used to protect information, but no internet system can be guaranteed completely secure. Keep your own device and email account secure and use the published contact route if you believe information has been sent to the wrong place.
Your UK data-protection rights
Depending on the circumstances, you may have rights to be informed, obtain access, correct inaccurate information, request deletion or restriction, object to some use, receive portable data and withdraw consent. Some rights are qualified by law and by the need to keep records for another valid reason.
Contact Britannia Olivers first so the request can be understood and verified. You can also obtain independent guidance or raise a concern with the Information Commissioner’s Office.
Other pages and updates
This notice should be read with the cookie policy and website terms. For a service enquiry, use the quotation page. The notice may be updated when the website, providers or legal requirements change; the review date above identifies the current published version.